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Testimonials

What People Are Saying about Mercy LIFE

Caregivers

“(Mercy LIFE) simply makes a heart dance! Mom participates in The PACE Program and she loves it. Our family cannot thank you all for the fine job you do.”

“I just wanted to take a moment to express my gratitude towards your program. I am an RN at a local hospital caring for a patient of yours. Your team has ALL shown up, with compassionate care and concern for the patient. Not only was it obvious that they have a close relationship with the client, but that these relationships are longstanding and strong. The teamwork was obvious which I’d imagine her care transition will be smooth. I hope to also assist in this process to give the patient the best opportunity to fulfill her wishes. So thank you for great service . It is something I admire.”

“I am in complete awe of this program and the individuals you have on your team having a consistent mindset of compassionate caring.  In short time, I can feel the genuine care and concern to help our family in any way you can.”

“I want to thank everyone at Mercy LIFE for helping my mom over the past year and a half.  Her life at home would have been impossible without everyone’s help.”

“This place is filled with heart and hope. I would like to thank all of you for giving my uncle something to look forward to and for the great care you give.”

“What a pleasure to serve my last UMass DNP geriatric clinical with the PACE team and most deserving patients.  I finally found a facility that exemplifies care for our geriatric population.  I observed every staff member – every day – pull of my estimation of a miracle . You are keeping our aging population in their homes and you serve the family as well.  Thank you for the exposure I needed to further my commitment to geriatric medicine.”

“We are reassured that her medical care is coordinated but more importantly that it’s appropriate for her current age and mental health.  She loves going to the day center.  We can see the benefits even as we can see her dementia slowly progress.”

“It’s a great relief to know there is a terrific team to help us navigate this journey with her.”

“Thank you for lovingly caring for (my mother-in-law).  Because of your efforts to keep Mom in her home, she has enjoyed many more days with her beloved husband.  (Your staff)…always greets us with a smile….caringly keeps me informed, directly communicates with her husband….diligently monitors and miraculously manages Mom and her large family.. and ensures she is up and about.  It is incredibly comforting to be going through this journey with Mercy LIFE’s expertise and care.

“So happy to have found this program.  Grateful for all the care and compassion shown to us.”  

“The program is perfect!  Everyone I met at Mercy LIFE has been helpful, polite, and smiling.  This fits my mom’s needs to a perfect match.  Mercy LIFE is a home run and has helped my mom socially and made my life easier too.  Thanks!” 

“We are more than pleased with the care, communication and total friendliness of the entire Mercy LIFE staff.  (She) is so very fortunate to be in your program – it is so far beyond any expectations that we may have had.  Your cross-checking of any area of concern that we have voiced or which you have detected is going to and has had a positive effect on the quality of her health.  You are truly health professionals- we thank you on (her) behalf.”

“This program has been a Godsend.  I love the staff and the center. They work with us.  All decisions are made with my husband’s best interests.  EVERYONE is kind and caring.  I loved this program from the start. All staff has been so helpful and just too good to believe.  Love it, love it, love it!” 

 “Everything about the PACE program is wonderful.  We couldn’t be happier.  Everyone is wonderful, and I am very happy!  I spread the word to everyone how wonderful Mercy LIFE is. Excellent program!”   

Participants

“How could it be that there are so many people who are so good to me?”

“The PACE program is great, The staff is always cheerful and the clients are always friendly. Having the nurse nearby is very helpful and working out at the gym is awesome.”

“I have to congratulate those who started this massive undertaking to provide to those of us in the present program the sincere and passionate individual care that is given by the staff, those seen and not seen.”

“I am so lucky to be a part of pace. I have met more caring people and wonderful friends. You all ROCK!! especially the gym and and all the PTs and OTs.”

“I like that I can see my therapist when I want.”

“Everyone is very nice and the day center is beautiful.”

 “You hit 100%.”

“You are so fortunate to have (A. R.) working for Mercy LIFE. She always has a smile and goes above and beyond for me. I think of her as another daughter. I want to adopt her!” 

“Just when you think there is nothing left in you, there come people you did not realize were there, to keep you going and help you believe there is more out there in life.  I can make people smile and be funny too.  Thank you so very much for being there and believing in me.” 

“It is a pleasure to praise the efforts of the whole team.  The operative word is whole team….it starts with the receptionist, carries over the center (and home) helpers who are attentive to all our needs, to the therapists, nurses and of course to the doctors.  It is this combination of excellent services which sets Mercy LIFE head and shoulders above the rest of the field.”

“They treat me very well and it’s a nice place to go.  The day goes by very fast.  It is nice because of the bus service even walking me to the door.”

“The plan is a very good plan.” 

“Everything is beautiful here.  It’s nice to be able to interact with people because I don’t get out very much.”

“With my experiences at other places, Mercy LIFE has been the best!!!”  

 “Thank you for such a great program and a wonderful team.  It is a blessing to be connected and involved with my health issues, etc.  The kindness, caring and concern that has been shown to me is greatly appreciated.  Everyone has extended themselves above and beyond.  May God bless you always.” 

 

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