Mercy LIFE is a new health care choice for seniors living in Western Massachusetts. We are a Program of All-inclusive Care for the Elderly (PACE), tightly coordinated care and support designed to help seniors continue to live safely at home and avoid moving into a nursing home.
Mercy LIFE is located at:
200 Hillside Circle, Suite 1 (previously known as 2112 Riverdale Street), West Springfield, MA, on the former Brightside campus.
Route 5S from Holyoke: Take very first right after Providence Hospital.
Route 5N from West Springfield (exit 4 off MassPike or exit 13A off 91) Take first left onto Highland Ave at Dunkin Donuts. Take first right at chain link fence.
Follow the one-way loop to the buildings at the top of the hill. Go all the way to the back of property, continue past the building, and start heading down hill again. You will see the Mercy LIFE sign & parking lot on left.
The PACE model of care is unique but not new. It originated more than 40 years ago in a San Francisco community that found nursing home care to be financially infeasible and culturally inappropriate. A unique system of care named On Lok (Cantonese for “peaceful happy abode”) was formed to care for their frail seniors’ medical and social needs at home. The On Lok model has been steadily growing across the country to more than 100 PACE programs today.
HISTORY & MISSION
Mercy LIFE is part of the Sisters of Providence Health System, which has a rich history of providing innovative health and social services to Western Massachusetts communities for more than 140 years, when the first Sisters of Providence began meeting the medical, social and educational needs of individuals and families in the greater Holyoke area.
Mercy LIFE clients have the added resources and expertise of Mercy Medical Center, the Mercy Continuing Care Network and the entire continuum of services available through the Sisters of Providence Health System.
The Sisters of Providence Health System’s member organizations provide hospital and ambulatory care, rehabilitation, behavioral health services, nursing home care, retirement living, home care, hospice and more.
Our team of doctors, nurses, physical therapists, home health aides, and other healthcare professionals provide treatment and meet daily to review and report any changes in your health. This results in quick responses to your changing needs and more flexibility in doing what is necessary to keep you safe at home.
Associate Medical Director, Sarah Sullivan
Primary Care Physician, Dr. Geetika Sachdeva, M.D. – A native of India, Dr. Sachdeva received her Bachelors of Medicine and Bachelor of Surgery (MBBS) from Kasturba Medical College before moving to the US in 2007. She completed her Residency in Internal Medicine at Baystate Medical Center in Springfield, MA and her Fellowship in Geriatrics at the University of Connecticut in Farmington, CT.
Center Director, Tracy Carroll – Tracy brings 30 years of management experience to Mercy LIFE, and has a focus on team building and program development. The large majority of her experience has been in programs that work with people that would qualify for Mercy LIFE, such as an adult day health program, an adult foster care program and community programs for people with brain injuries. She is a member of the Alzheimer’s Association’s Tri County Partnership. Tracy is also a Reiki Master Teacher and offers classes to Mercy LIFE staff to use with participants.
Director of Quality Improvement, Emmanuel Cheo, MSN, MBA, RN – Emmanuel has a long history of nursing in hospital and long-term care settings, including those that specialize in medical and psychological care. After moving here from Cameroon, West Africa in 1994, he received his BSN from Berea College in Kentucky, starting his nursing career in Ohio. He moved to MA in 1999. From Elms College Emmanuel earned masters’ degrees in both Nursing and Business Administration, with a concentration in healthcare leadership.
Enrollment & Marketing Director, Celina Conway – Celina comes to Mercy LIFE with more than a decade of eldercare marketing in homecare, assisted living, and long-term care settings. She is a member of the Western MA Eldercare Professional Association, Alzheimer’s Association Tri-County Partnership, West Mass Eldercare Conference & Western MA Stroke Survivor’s Forum steering committees, and several other initiatives serving Western MA seniors.
Clinic Manager, Kaitlin Swistak, RN – Kaitlin began her professional career in skilled nursing facilities – first as a floor nurse, then unit manager, then assistant director of nursing. She received her RN degree from Endicott College in 2009 and was an active part of Sigma Phi Delta Honor Society. Through high school and college, she supported herself with a management position at McDonald’s Corporation, where she gained valuable skills in teamwork, management and quality. Kaitlin is excited to bring these principals to the PACE model of care, which she calls “the future of healthcare for seniors.”
Day Center Manager, Kimberly Parks – Kim is originally from the Philadelphia area, but has been calling Massachusetts home since 2009. She beings more than 15 years of experience working with older adults in a wide range of settings including community-based services, independent living, assisted living, and long-term care. Most recently, Kim was the Assistant Director and Volunteer Coordinator at the Northampton Senior Center
In-home Services Manager, Brenda Olson, RN – Brenda comes to Mercy LIFE with a long history with the Sisters of Providence Health System. In 1998 she started as a floor nurse at Farren Care Center and worked in a variety of clinical and administrative positions for more than a decade. Later she served as Quality Care Coordinator for the SPHS Continuing Care Network and as interim director of Mercy Hospice. She is a nursing graduate of Vermont College.
Transportation Manager, Lynda Peters – Lynda is well experienced in PACE transportation, serving for five years as operations manager for another program’s transportation vendor. Prior to that Lynda was an EMT for nine years, working in cancer and emergency care settings in both MA and FL. She has studied at Mass Bay Community College, Becker College, and Mt. Wachusett Community College.